Help Center
Find answers to common questions and get support for your Kuku TV account
Getting Started
Learn how to sign up, navigate the platform, and start watching your favorite content.
Billing & Subscription
Manage your subscription, payment methods, and billing information.
Account Security
Protect your account with password management and two-factor authentication.
Frequently Asked Questions
You can cancel your subscription at any time from your account settings. Go to Profile > Subscription > Cancel Plan. Your access will continue until the end of your current billing period.
We accept all major credit cards (Visa, MasterCard, American Express), debit cards, PayPal, and Google Pay.
The number of devices depends on your subscription plan. Basic allows 1 device, Premium allows 2 devices, and Family allows 4 devices simultaneously.
Click on "Forgot Password" on the login page, enter your email address, and we'll send you a password reset link. Follow the instructions in the email to create a new password.
Yes, new users can enjoy a 7-day free trial on Premium and Family plans. No credit card required to start the trial.
Still need help?
Send us a message and our support team will get back to you within 24 hours.